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Support for DSL Products


Please first have a look at the FAQs page : it is quite possible your question has been asked before!

In order to improve efficiency, read this before contacting us.
Is this:*
an information request?  a technical support issue?
How can we contact you?
Title*
First name*
Last name*
Address (street)*
House number*
Zip code*
City*
Country*
E-mail address*
Telephone number*
Preferred Language*
Company name (if you are a business user)
 
Are you*
 
Please provide some info on your Service Provider.
This may help us to respond quicker to your request
ISP / Telecom company*
 
Service Provider Helpdesk reference (if applicable)
 
 
Important information about your Product and Firmware version
DSL Modem type (Choose one or more models)*
 
Serial Number* (e.g. DG0251MZ1GJ or CP0251MZ1GJ)
DG or CP-
Part code* (e.g. 3EC18607 CAAA 02 or DSL18607 CAAA 02)
3EC or DSL-
Modem Software version
Date put in use (dd/mm/yyyy)
 
Some information about the computer you are using:
Computer Model / Type
Operating system*
 
Only for Speedtouch USB and Speedtouch 330 modems
USB Chipset
Error Messages during Installation?
 
Only for Windows Operating System
Modem listed in Device Manager
Device Properties

Diagnostics
 
Please give a detailed description (be as precise as possible) with all relevant information, like:
Error messages, Feedback from the Service Provider, Can the problem be recreated? Info about: your motherboard, processor, USB controller, etc.
Problem Description*
Please note:
Forms that are not filled in appropriately or have insufficient information will not be answered